Pricing
Know what help costs.
Straightforward pricing with no hidden fees. Pick a one-time session or a monthly plan — we'll help you choose if you're not sure.
One-Time Fix
Perfect for a single issue or quick question.
Best for one-off problems, quick questions, or trying us out.
- Up to 30 minutes of support
- Remote or phone assistance
- Follow-up email summary
- 7-day refund if unused
- Continued session or refund if we can't help due to our limitations
Monthly Support
Ongoing peace of mind for individuals and families.
Best for individuals and families who want ongoing help.
- Unlimited text support for quick questions
- 2 remote sessions per month (screen-share troubleshooting)
- Same-day callback for priority requests
- Annual security checkup included
- Cancel anytime — no long-term contract
Business Plan
Reliable tech support for small teams and offices.
Best for small offices and teams up to 5 devices.
- Up to 5 devices covered (computers, phones, tablets)
- Unlimited remote sessions
- Dedicated support line with direct callback
- Monthly security review (network + device audit)
- Priority scheduling for your team
Compare plans
A side-by-side look at what each plan includes so you can pick the right fit.
| Feature | One-Time Fix | Monthly Support | Business Plan |
|---|---|---|---|
| Text support | 1 session | Unlimited | Unlimited |
| Remote sessions | 1 session | 2 per month | Unlimited |
| Devices covered | 1 device | All your devices | Up to 5 devices |
| Response time | Scheduled | Same-day callback | Priority + dedicated line |
| Security review | — | Annual checkup | Monthly review |
| Follow-up email | Included | Included | Included |
| Cancel anytime | N/A | Yes | Yes |
What's covered
Every service we offer is available on our plans. Security checkups are included with monthly and business plans.
| Service | One-Time | Monthly | Business |
|---|---|---|---|
| Technical Troubleshooting | |||
| Device Setup & Questions | |||
| Software Help | |||
| Security Checkups | — | ||
| Remote Support |
One-Time Fix
Not included
- · Hardware repair and physical damage
- · Data recovery from failed drives
- · Third-party software license costs
Monthly Support
Not included
- · Hardware repair and physical damage
- · Data recovery from failed drives
- · Third-party software license costs
Business Plan
Not included
- · Hardware repair and physical damage
- · Data recovery from failed drives
- · Third-party software license costs
- · Additional devices available — contact us for pricing
How it works
- 01
Choose your plan
Pick a one-time session or a monthly plan that fits how often you need help.
- 02
Pay online or contact us
One-Time Fix and Monthly Support can be purchased online. Business plans start with a quick conversation.
- 03
We reach out
After purchase, we'll confirm your details and schedule your first session or onboarding call.
- 04
Get help
Text us or book a remote session. We diagnose the issue, explain your options, and get things working.
Frequently asked questions
Common questions about sessions, billing, and what's included.
What counts as a session?
A session is up to 30 minutes of focused support for a single issue or related set of problems. If we need more time and the issue is on our side, we'll continue at no extra charge or offer a fair refund per our refund policy.
Can I switch plans?
Yes. If you start with a One-Time Fix and want ongoing support, you can sign up for Monthly Support anytime. Business plan customers can adjust device coverage by contacting us.
How do I cancel a subscription?
Email or text us, or cancel through your Stripe customer portal if you received a link at checkout. Cancellation takes effect at the end of your current billing period — you keep access until then.
What is your refund policy?
One-time sessions: full refund within 7 days if we haven't provided the service. Subscriptions: cancel anytime; renewal refunds available within 3 days if you haven't used support that period. See our full refund policy for details.
Read refund policyWhat's not included?
We don't cover hardware repair, physical damage, data recovery from failed drives, or third-party software license costs. We focus on troubleshooting, setup, software help, and remote support.
Do you support Mac and Windows?
Yes. We help with Windows PCs, Macs, iPhones, Android phones, tablets, printers, and home Wi-Fi networks.
Is remote support safe?
Yes. We use secure remote-access tools and only connect with your permission. We access only what's needed to fix your issue and follow privacy best practices.
What if my business needs more than 5 devices?
Contact us to discuss add-on device coverage. We can tailor a plan for your office size and support needs.
Billing & policies
All prices in USD. Subscriptions renew monthly until cancelled.
Hours of availability
- Monday – Friday: 8:00 AM – 8:00 PM ET
- Saturday – Sunday: 9:00 AM – 5:00 PM ET
Still deciding?
Tell us about your situation and we'll help you pick the right plan — no pressure.
Or text us at (404) 721-2705