Refund and Return Policy

Overview

CyberForsyth sells technology support services, not physical goods. This Refund and Return Policy explains when refunds are available for one-time sessions and subscription plans purchased through our website or related checkout flows (including agent-assisted purchases).

One-time support sessions

If you purchased a one-time support session and we have not yet provided the service, you may request a full refund within seven (7) days of purchase by contacting us.

If a session has started and we are unable to help due to a limitation on our side, we will offer either a continued session at no extra charge or a full or partial refund, depending on what is fair for the work completed.

Refunds are generally not available after a session has been completed successfully as agreed. If you believe the service did not meet a reasonable standard, contact us within seven (7) days and we will review your request in good faith.

Subscription plans

Monthly subscription fees are charged in advance. You may cancel at any time to stop future renewals. Cancellation takes effect at the end of the current billing period; you keep access through that period.

If you were charged for a renewal in error, or if you cancel within three (3) days of an unintended renewal and have not used support during that new period, contact us for a refund of that renewal charge.

Returns

Because our products are digital services rather than tangible merchandise, there is nothing physical to return. A “return” for checkout purposes means canceling unused service and requesting a refund under this policy.

How to request a refund

Email or text us with:

• Your name and the email used at checkout
• Approximate purchase date and product name
• A brief reason for the refund request

Contact: support@cyberforsyth.com or (404) 721-2705.

Approved refunds are issued to the original payment method. Processing times depend on your bank or card issuer and typically take several business days after we submit the refund.

Non-refundable situations

• Completed support sessions where the issue was addressed as agreed
• Problems caused by third-party outages, manufacturer defects, or hardware failure outside our control, after we have provided reasonable diagnosis and guidance
• Requests made after the time windows described above, except where required by law

Related policies

Purchases are also subject to our Terms of Service and Privacy Policy.

Contact

Questions about refunds? Reach us at support@cyberforsyth.com or (404) 721-2705.